At SCHAN Sleepers LLC, we stand behind the quality of our products. Please review our return policy carefully before making a purchase.
Returns (Unused Products Only)
We offer a 30-day return window for eligible items.
To qualify for a return:
- The item must be unused and not installed
- It must be in original condition and packaging
- Proof of purchase is required
To request a return, please contact us at:
info@schansleepers.com
Returns must be approved in advance. Items sent without authorization will not be accepted.
⚠️ Installed Products – Final Sale
Due to the nature of our products:
All installed sleeper units are FINAL SALE
Once a product has been installed, mounted, or used, it is non-returnable and non-refundable
This applies to all installations, including professional and self-installation.
Custom Orders
All custom-built or modified sleepers are non-returnable and non-refundable.
Damages & Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at:
info@schansleepers.com
Include photos and a description of the issue. We will review and provide a resolution.
Non-Returnable Items
We do not accept returns for:
- Installed products
- Custom or made-to-order items
- Used or modified items
- Sale items
- Gift cards
Refunds
Once your return is received and inspected, we will notify you if it has been approved.
If approved:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days
Shipping costs are non-refundable unless the return is due to our error.
Contact
For any questions regarding returns, please contact:
info@schansleepers.com
By placing an order, you agree to this Return & Refund Policy.