Shipping Policy
Last updated: August 13, 2026
This Shipping Policy explains how SCHAN Sleepers handles product availability, delivery, installation, and shipping for our sleeper systems, accessories, aerodynamic upgrades, and related products.
Installation-Based Products
Most SCHAN Sleepers products are sold with professional installation. This includes sleeper systems, selected accessories, aerodynamic upgrades, and other custom truck modifications.
Because proper fitment, safety, and long-term reliability are important, many products are not shipped separately for self-installation.
Professional Installation
Professional installation is included where specifically stated on the product page, quote, invoice, or written confirmation from SCHAN Sleepers.
Installations are performed at SCHAN Sleepers locations or approved installation locations, depending on scheduling, product type, availability, and vehicle requirements.
Installation timing may vary depending on the selected product, truck model, vehicle condition, custom options, current workload, and location.
Shipping Availability
Some accessories or parts may be available for shipping when approved by SCHAN Sleepers.
Shipping availability is not guaranteed for every product. If a product requires professional installation, SCHAN Sleepers may decline shipment-only orders.
Our team will confirm whether shipping is available after reviewing your request, product selection, and vehicle information.
Shipping Costs
Shipping costs, if applicable, are calculated based on product size, weight, destination, carrier rates, packaging requirements, and handling needs.
Shipping costs may be added to the final quote or invoice.
Any taxes, duties, carrier fees, delivery surcharges, or additional charges related to shipping are the customer’s responsibility unless otherwise stated in writing.
Shipping Timeframes
Shipping and delivery timeframes are estimates only and are not guaranteed.
Estimated shipping timelines may vary due to product availability, custom production, carrier delays, weather, supply chain issues, holidays, incorrect address information, or other circumstances outside our control.
If a shipped product is delayed, we will make reasonable efforts to notify the customer and provide updated information when available.
Customer Information
The customer is responsible for providing accurate contact information, shipping address, vehicle information, and any details required to process the order.
SCHAN Sleepers is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.
Inspection Upon Delivery
If a product is shipped, the customer should inspect the package and product immediately upon delivery.
If the package appears damaged, please note the damage with the carrier when possible and contact SCHAN Sleepers as soon as possible.
Photos of the package, product, shipping label, and any visible damage may be required to review a shipping or damage claim.
Lost or Damaged Shipments
If a shipment is lost or damaged in transit, SCHAN Sleepers will work with the carrier and customer to review the issue.
Carrier investigations and claim processing times may vary.
SCHAN Sleepers is not responsible for carrier delays or damage caused after the product has been transferred to the shipping carrier, except where required by applicable law or confirmed in writing.
Pickup and Installation Appointments
For installation-based products, customers may be required to bring the vehicle to a SCHAN Sleepers location or approved installation location at the scheduled appointment time.
Customers are responsible for arriving on time and ensuring the vehicle is accessible, clean enough for service, and suitable for installation.
Missed appointments, late arrivals, or vehicles that are not ready for installation may result in rescheduling or additional charges.
No Guaranteed Delivery Date
Unless specifically confirmed in writing, SCHAN Sleepers does not guarantee a specific shipping, delivery, or installation completion date.
Any estimated date provided by our team is based on available information at the time and may change.
Contact Us
If you have questions about shipping, delivery, pickup, or installation availability, please contact us:
SCHAN Sleepers
2433 Von Esch Rd, Unit C
Plainfield, IL 60586
1325 Caton Farm Road
Crest Hill, IL 60403
Email: info@schansleepers.com
Phone: +1 779 436 9475